Crucial Conversations

Tools for Talking When Stakes Are High

by Kerry Patterson Joseph Grenny Ron McMillan & Al Switzler (2002)

Crucial Conversations: Tools for Talking When Stakes are High discusses how to handle disagreements and high-stakes communication. It is written on the premise that when you are stuck in any situation–whether it’s at home or work–there is a crucial conversation keeping you from accomplishing the desired results. If you can learn to speak up in these crucial moments...