Hug Your Haters

How to Embrace Complaints and Keep Your Customers

By Jay Baer (2016)

Haters are not your problem...Ignoring them is. Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The near-universal adoption of smartphones and social media has fundamentally altered the science..