Jonathan Lefèvre was the first non-tech employee of Captain Train (a french startup acquired by Trainline in 2016).
He worked for 5 years at Captain Train, and in a way the founder of its customer service. A customer service department that worked like no other and to which customers sent not bird names, but Love letters. From this, he drew practical advice on how to turn customer service into a driving force.


IN THIS EPISODE:
We're going to dive into Jonathan's background, his personality, what led him to write this book, his inspirations, the key concepts of the book, and a lot of other very interesting things that we're going to discover.